Robert Rolls & Co Ltd is a privately-owned UK based business and we value the privacy of the information of our customers. This privacy policy explains how we use any personal information we collect about you.

Why do we collect information about you?

We collect information about you when you register with us or place an order for our products. We do so to process your order, manage your account and, if you agree, to email you about other products we think may be of interest to you.

How will we use this information about you?
We will use the information to process your orders and send you offers tailored to your interests.

The lawful basis of processing information retained about you is either for the performance of a contract or the legitimate interests of Robert Rolls and Co Ltd to study customer activity in order to personalise marketing.

More information about the lawful basis of processing personal data and your legal rights can be found on the ICO website:

www.ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr

Payment
We can take payment by credit and debit cards over the telephone or by text message. Texts are deleted after processing. We do not store your card details on any electronic medium, the paper records are destroyed after the payment has been recorded.

Marketing Communications
We would like to send you information about products which may be of interest to you. If you have consented (by expressly opting in) to receive marketing, requested information from us or purchased goods from us, you may receive marketing communications from Robert Rolls and Co Ltd unless you have opted out of such marketing. You have a right to stop us from contacting you for marketing purposes at any time.

If you no longer wish to be contacted for marketing purposes, please reply to any email “unsubscribe”.

Opting out of receiving marketing communications will not result in deletion of any information Robert Rolls and Co Ltd hold as a result of a purchase or other legitimate business transaction.

Storing and Sharing Personal Data
We currently use an internal system for the purposes of data protection law and we act as a Data Processor and we act as a Data Controller. We collect personal data, enter it into our own databases and we decide how to use it further. We then process this data solely for our own use and in accordance with our Terms & Conditions (which are updated from time to time). We will not share your personal data with any other companies.

There may be certain circumstances where regulatory bodies (HMRC for example) require reporting of our processing activities in which case your personal data may be disclosed under the lawful basis of Legal Obligation.

Access to your information and correction
You have the right to request a copy of the information we hold about you and we recognise how important it is that the data we hold is accurate. Please contact us with any relevant changes to your personal information. If you would like a copy of some or all your personal information or to exercise your right to request deletion of your personal information, please email or write to us.

How Long we keep your Personal Data
Whenever your data is kept by Robert Rolls and Co Ltd, we will ensure that it is appropriately protected and only used for acceptable purposes.

We will keep your data for the period that you are a customer of Robert Rolls and Co Ltd.

If you are no longer a customer, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations. Your personal data may be kept longer if we cannot delete it for technical reasons.

Provided we do not have a legitimate interest to retain your details, you have the right to be forgotten and removed from our marketing material. You can contact us by telephone, email or in person to confirm this.

Changes to our privacy policy
Our privacy policy is under regular review and updates will be posted on this website. This privacy policy was last updated on 22nd May 2018.

Marketing Permissions

Robert Rolls & Co will use the information you provide on our mailing list sign-up form to email you to provide updates and marketing.

You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at info@robertrolls.com. We will treat your information with respect. By signing-up, you agree that we may process your information in accordance with our terms.

We use Mailchimp as our marketing platform. By clicking to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.